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Customer Service - Software Support

Job Title:
Client Service Representative
About the Job
Invoice Cloud is in business to help billing organizations (examples - utilities, municipalities, property management) lower costs while improving service by utilizing a patent pending service. If this is an exciting concept to you and guiding customers through the process of learning how to use an online service is rewarding, then this may be the position for you. Your ability to work in a fast-paced environment and meet deadlines is a requirement. Invoice Cloud is rapidly growing, so this is an opportunity to grow with us and assist in building a superior customer service operation.

Responsibilities
Provide exceptional customer service to our Billers and their customers
Respond to incoming help desk tickets, customer service calls and emails related to online biller and payer processes
Diagnose, research and resolve technical questions using available information resources
Research and resolve online payment questions
Conduct new client training via phone and virtual meeting service
Other duties as assigned as needed

Experience
3 - 5+ years Software Support/Customer Service Experience
Merchant services (credit cards) experience preferred
Excellent written and spoken communication skills and problem solving abilities
Able to work independently and efficiently to meet deadlines
Organized, self-motivated, detail oriented with an sense of urgency
Computer literate and proficient in the use of Excel, Word, PowerPoint, Outlook
Associate's Degree in related field or equivalent combination of education and experience required
About the Benefits
Invoice Cloud provides an excellent health and dental care package, paid vacation and sick leave, and a team atmosphere with an open door policy.

Salary Range:
$35,000 - $45,000 based on experience







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